faq
Frequently Asked Questions
Most frequent questions and answers
-
Yes, a valid prescription is necessary for all prescription drugs and insulin. Provide your doctor or pharmacy’s contact details after your order, and we will obtain the prescription for you.
-
We provide delivery services to every state in the USA, including Alaska and Hawaii, ensuring everyone has access to our products.
-
Our shipping fees are straightforward: $29.99 for refrigerated items and $14.99 for items that do not require refrigeration.
-
Insulin should be refrigerated immediately if it arrives warm. It can remain at room temperature safely for up to 30 days if needed.
-
We offer a price matching service when you present a valid proof of a lower price from a competitor. This cannot be used in conjunction with other promotions.
-
You can discuss your medications with our pharmacists by calling 1-$phone_area-$phone. They are ready to assist you with any queries.
-
Generic medications offer the same effectiveness as their brand-name counterparts, containing identical active ingredients, though their appearance may differ.
-
We currently do not accept direct insurance payments, but we provide detailed invoices to help you claim insurance reimbursements.
-
Returns are not accepted for medications unless they are defective. If your order is delayed beyond 10 business days, please contact our customer service.
-
We ensure the confidentiality of your personal data under the strict guidelines of Canada’s PIPEDA, sharing information only with healthcare professionals involved in your care unless explicitly authorized by you.